Driving licences from EU/EEA countries are usually valid in Norway. For driving licences from countries outside the EU/EEA, especially those without Latin letters, an international driving licence may be required. Check the applicable rules at Statens Vegvesen or contact us.
No, you do not need to fill the tank before returning. We take care of this and only charge you for the fuel we fill, with no additional service charge for the actual filling.
No, all our cars are smoke-free. A cleaning fee will apply if the smoking ban is violated. This is because the next tenant may be allergic.
Normal driving on a public road or on a road open to general traffic is permitted. Use on private/bad roads or roads where there is a risk of damaging the undercarriage or where it is not physically accessible to the car is not covered by the insurance. Check the rental conditions where other exceptions are described or ask us.
Tenant is fully responsible for all fines and fees incurred during the rental period. We will pass on the claim to you, often with an administration fee in addition.
As a general rule, pets are not allowed for the sake of allergy sufferers. Exceptions can be made upon request and additional cleaning may be required. Ask us in advance.
For passenger cars and vans up to 19 m3, it holds a regular driving license class B. For larger trucks, a driver's license class C1 is required. Minibuses 10-17 seats require a driver's license D1 and personal digital driver's license for registration of the driving. Minibuses D1 have an alcohol lock, mouthpiece can be obtained on request.
Yes, you can add extra drivers. There may be a fee per additional driver. All drivers must meet our age and driving licence requirements and must be registered in the lease.
The number of included kilometers per day/week/month varies. The price for the mileage overtaken is indicated in the lease agreement or quote. Ask us if you are unsure.
For passenger cars and vans up to 5m³: At least 21 years of age and have had a driving licence for 3 years. For larger vans (over 5m³): At least 23 years and have had a driving licence for 3 years.
You can find our convenient moving calculator on our website under “Moving Guide”. It helps you calculate the size of the moving truck you need.
Full details of the rental conditions can be found on our website. We are always available to answer any questions and ensure you feel safe throughout the rental process.
If damage occurs due to negligence or breach of lease terms, we would be happy to have a dialogue to find a solution. Tenant may in some cases have to cover a larger portion of the damages, but we are always open to finding a fair solution for both parties.
Besides the agreed rental price, there may be charges related to tolls, ferries, photo-recorded parking, unrefueled or charging. We offer easy handling of these through predictable payment methods.
Het lessee is responsible for ensuring that the vehicle is in good condition during the rental period, including replenishment of oil, cooling water and air pressure. If you are unsure about maintenance, you can always contact us for guidance and assistance.
If there are costs for oil or other, of course, we will cover this. Be sure to bring a receipt to us.
We understand that plans are subject to change and in case of delay we ask that you inform us in advance. We offer flexibility, but we must inform you that delay may affect discounts and deals, and possibly also lead to additional costs.
Yes, we ask that the vehicle be returned with the same fuel level as on delivery, unless otherwise agreed. This ensures an easy and hassle-free return process.
The lessee is responsible for the vehicle during the rental period. Incurred damage, including any vandalism or theft, will be documented and assessed. We always strive to be prompt with damage checks, usually within 48 hours of the vehicle being returned, for an easy and quick follow-up.
The vehicle must be returned within the agreed time. To ensure a simple process, we can offer flexibility with regard to any changes to the rental period. If you want to extend the rental period, this can be agreed with us in advance.
